DAYTON, Ohio – July 11, 2019 – The Dayton Power and Light Company (DP&L), a subsidiary of The AES Corporation (NYSE: AES), is one of thirty-two utilities designated as a 2019 Most Trusted Utility Brands among residential customers. Community Support and Communications Effectiveness increase Americans’ trust in their utility. According to customers, utilities are earning trust by encouraging employee volunteering, listening to community feedback and making consumers more aware of local support and charitable giving.
Customers were also more satisfied with the information utilities communicated and the mediums used to deliver those communications. These and other findings are from the 2019 Cogent Syndicated Utility Trusted Brand & Customer Engagement™: Residential report from Escalent, a top human behavior and analytics firm that surveyed more than 50,000 residential customers of the 140 largest electric, natural gas and combination electric/natural gas utilities.
Mary Ann Kabel