Utility customers are being taken in by identity theft and debit card schemes.

AES Ohio has received numerous customer reports about a payment scam where customers reported they've been contacted by someone claiming to represent AES Ohio and indicating that their electric service would be disconnected if they did not immediately provide payment information.

Scammers use sophisticated tactics. Sometimes they make AES Ohio's phone number appear on the caller ID, even when the call does not come from AES Ohio.

Please keep in mind our process for requesting and receiving customer information for billing purposes:

  • If AES Ohio does call a customer, our representative will have specific and accurate information related to the customer's billing and account.
  • If AES Ohio employees or contractors visit your home or business, they will carry an AES Ohio identification badge.
  • AES Ohio does not require nor strongly recommends a specific payment method or type. We offer a variety of payment options so customers can select the one that best suits them.
  • Be on alert, especially if someone demands payment by pre-paid debit (often referred to as "Greendot") or Bitcoin, a type of cryptocurrency.
  • AES Ohio also reminds customers not to provide personal information or comply with requests for payments unless they are confident with whom they are speaking.
  • AES Ohio also warns customers to be aware of their personal safety and only make payments in person at an authorized pay agent.

Customers are asked to notify AES Ohio if they receive a call and are unsure that the caller is truly an AES Ohio employee. Please call AES Ohio at 800-433-8500 if you're a residential customer or 800-253-5801 if you're a business customer to verify any questions you may have related to AES Ohio bill payment and collection.

If you suspect you have been impacted by a scam, please call your local police department's non-emergency number immediately to report it.

Please be aware that this is an industry-wide problem that has affected many utilities across the country. AES Ohio is working with authorities to stop this unauthorized activity.