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    Outages

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    Map of AES Ohio service area

    When the lights go out, AES Ohio has two objectives: get the power back on as soon as possible and keep everyone safe in the process.

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    Important

    Stay away from fallen, broken or damaged power lines. Call 877-4OUTAGE or report online.

    Put safety first

    AES Ohio offers tips to help you prepare in advance and stay safe during an outage.

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    Restoration process

    Learn how AES Ohio works to restore power to you and your community.

    Power outage FAQs

    How can I get service reconnected after tornado damage has been repaired?

    If your home or business was not able to receive service following a tornado, we have step-by-step instructions to help you get connected safely.
    Learn more

    Does AES Ohio know my power is out?

    AES Ohio relies on customers to notify us when they experience an outage. Report your outage on our website, or call 877-4OUTAGE (877-468-8243). Please don’t assume we already know about your outage, or count on your neighbors to report it. Data provided by our customers is important to help us analyze the outage to find the location and cause.

    What’s the best way to get information about my outage?

    You can visit our Outage Map, or check your outage status on our website where we will share an estimated restoration time, if one is available. AES Ohio also communicates regularly with local news media and posts outage updates on Twitter and Facebook.

    Why do my neighbors across the street continue to have power but I don’t?

    Often, customers on different sides of a street are supplied power from separate connections. If a problem occurs with one of those connections customers on that line may lose power while customers on another connection may still have power.

    Why don’t I see an AES Ohio truck in my neighborhood?

    Just because you don’t see one of our trucks, that doesn’t mean we’re not working to restore your power. Outages are caused by a variety of reasons, and the cause may be in someone’s back yard a few blocks away, or at a substation a few miles away. If you experience a power outage, please be sure to report it to us, and we’ll work as quickly and safely as possible to get you back up and running.

    I have a special medical condition and rely on electricity to keep medical equipment running. What should I do when I lose power

    It’s important to have a plan in place in case of a power outage, especially if you have a special medical condition. You may contact AES Ohio to let us know of your condition and we can note it on your account. However, AES Ohio cannot guarantee you priority restoration, and you need to have a backup plan in place, such as using a generator or staying with a friend or family member. Learn more

    Can I hook up a generator to my home?

    Yes, as long as you take steps to ensure you’re connecting it safely and following all instructions in your owner’s manual. AES Ohio recommends that you have a GenerLink™ device for a safe connection. It’s also important to operate your generator outside of your home and away from windows to prevent carbon monoxide from entering your home. Learn more

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