When the lights go out, AES Ohio has two objectives: get the power back on as soon as possible and keep everyone safe in the process.
Put safety first
AES Ohio offers tips to help you prepare in advance and stay safe during an outage.
Learn how AES Ohio works to restore power to you and your community.
Power outage FAQs
If your home or business was not able to receive service following a tornado, we have step-by-step instructions to help you get connected safely.
AES Ohio relies on customers to notify us when they experience an outage. Report your outage on our website, or call 877-4OUTAGE (877-468-8243). Please don’t assume we already know about your outage, or count on your neighbors to report it. Data provided by our customers is important to help us analyze the outage to find the location and cause.
Often, customers on different sides of a street are supplied power from separate connections. If a problem occurs with one of those connections customers on that line may lose power while customers on another connection may still have power.
Just because you don’t see one of our trucks, that doesn’t mean we’re not working to restore your power. Outages are caused by a variety of reasons, and the cause may be in someone’s back yard a few blocks away, or at a substation a few miles away. If you experience a power outage, please be sure to report it to us, and we’ll work as quickly and safely as possible to get you back up and running.
It’s important to have a plan in place in case of a power outage, especially if you have a special medical condition. You may contact AES Ohio to let us know of your condition and we can note it on your account. However, AES Ohio cannot guarantee you priority restoration, and you need to have a backup plan in place, such as using a generator or staying with a friend or family member. Learn more
Yes, as long as you take steps to ensure you’re connecting it safely and following all instructions in your owner’s manual. AES Ohio recommends that you have a GenerLink™ device for a safe connection. It’s also important to operate your generator outside of your home and away from windows to prevent carbon monoxide from entering your home. Learn more