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    You can reach AES Ohio anytime, day or night, seven days a week by phone or online.


    (Se habla español)

    AES Ohio's automated phone system is available 24/7 for convenient self-service. Customer service agents are available Monday through Friday 8:00 AM to 5:00 PM excluding holidays.

    Residential Customer Service

    Business Solutions Center

    Report an Outage
    877-4OUTAGE 877-468-8243 available 24/7


    Mailing address

    General Correspondence
    AES Ohio
    PO Box 1247
    Dayton, OH 45401-1247

    While AES Ohio is responding to the COVID-19 situation and customer service representatives are working from home, responses to the general correspondence mailbox will be delayed. Please use the email form below to receive a timely response. Thank you for your understanding.

    Bill Payment
    AES Ohio
    PO Box 740598
    Cincinnati, OH 45274-0598

    Email We will respond within three (3) business days. If you have an urgent or time sensitive request, please call us at the phone numbers listed above.

    Business inquiries only

    Additional contacts

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