You can reach AES Ohio anytime, day or night, seven days a week by phone or online.
(Se habla español)
AES Ohio's automated phone system is available 24/7 for convenient self-service. Customer service agents are available Monday through Friday 8:00 AM to 5:00 PM excluding holidays.
Residential Customer Service
Business Solutions Center
Report an Outage
877-4OUTAGE 877-468-8243 available 24/7
PO Box 1247
Dayton, OH 45401-1247
While AES Ohio is responding to the COVID-19 situation and customer service representatives are working from home, responses to the general correspondence mailbox will be delayed. Please use the email form below to receive a timely response. Thank you for your understanding.
PO Box 740598
Cincinnati, OH 45274-0598
Email We will respond within three (3) business days. If you have an urgent or time sensitive request, please call us at the phone numbers listed above.
- Ohio Utility Protection Service (Call Before You Dig): 8-1-1 or 800-362-2764
- Ohio Consumers' Counsel: 877-742-5622
- Public Utilities Commission of Ohio (PUCO): 800-686-7826
- State of Ohio Home Energy Assistance Program (HEAP): 800-282-0880
- State of Ohio Renewable Energy and Energy Efficiency Programs: 866-728-6749