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    You can reach AES Ohio anytime, day or night, seven days a week by phone or online.

    Phone

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    AES Ohio's automated phone system is available 24/7 for convenient self-service. Customer service agents are available Monday through Friday 8:00 AM to 5:00 PM excluding holidays.

    Residential Customer Service 800-433-8500

    Business Solutions Center 800-253-5801

    Report an Outage 877-4OUTAGE 877-468-8243 available 24/7

    TTY-TTD 800-750-0750

    Mailing address

    General Correspondence AES Ohio PO Box 1247 Dayton, OH 45401-1247

    Bill Payment AES Ohio PO Box 740598 Cincinnati, OH 45274-0598

    Email We will respond within three (3) business days. If you have an urgent or time sensitive request, please call us at the phone numbers listed above.

    Business inquiries only

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