You can reach AES Ohio anytime, day or night, seven days a week by phone or online.
Phone
(Se habla español)
AES Ohio's automated phone system is available 24/7 for convenient self-service. Customer service agents are available Monday through Friday 8:00 AM to 5:00 PM excluding holidays.
Residential Customer Service
800-433-8500
Business Solutions Center
800-253-5801
Report an Outage
877-4OUTAGE 877-468-8243 available 24/7
TTY-TTD
800-750-0750
Mailing address
General Correspondence
AES Ohio
PO Box 1247
Dayton, OH 45401-1247
Bill Payment
AES Ohio
PO Box 740598
Cincinnati, OH 45274-0598
For security purposes, AES Ohio is not able to start or stop service or provide account numbers to customers via email. For these services, please call our Customer Service team at the phone numbers above or utilize our webchat functionality.
Additional resources
- State of Ohio Home Energy Assistance Program (HEAP): 800-282-0880
- State of Ohio Renewable Energy and Energy Efficiency Programs: 866-728-6749
- Supplier Inquiries: See supplier information on aes.com
- Ohio Utility Protection Service (Call Before You Dig): 8-1-1 or 800-362-2764
- Ohio Consumers' Counsel: 877-742-5622
- Public Utilities Commission of Ohio (PUCO): 800-686-7826