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    Construction process

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    Construction process

    Equipment delivery delays

    Like many industries experiencing production delays and labor challenges over the past two years due to COVID-19, AES Ohio is also facing delays in the delivery of equipment needed for planned and new construction projects. We are seeing delivery delays for transformers and cables, increasing costs and — probably the most frustrating — is the uncertainty of when equipment will arrive. We are working diligently identifying and implementing plans on scheduled projects with available materials or proper substitutes. Additionally, we are communicating daily with our suppliers for updates on the timing and material deliveries. Rest assured, AES Ohio is equipped for restoration efforts to address outages and large weather events. AES Ohio is committed to reliably serve our customers and support the growing electricity demand for planned and new construction projects. For more information, the Construction Control Center can be reached at 937-331-4860 or 800-424-5578 and by email at

    What to expect in the construction process.

    You submitted your application. What happens next?

    There are 4 primary steps in our construction process: Application, Design, Invoicing and Construction. AES Ohio will be in communication with you during each step. Additional steps may be involved, depending on the project (for example, AES Ohio may request/require an easement for your project).

    1. Application

    Complete and submit the appropriate construction application for your project. It is important that applications are completed in full. All information is necessary to complete your project in a timely manner.

    Our Construction Control Center (CCC) will process your application and provide acknowledgement of receipt by email (if provided) or U.S. mail. If a security deposit is required, the CCC will also issue notice of the deposit shortly after intake.

    2. Design

    The project will be assigned to a AES Ohio engineer to be designed. You or your electrician will be contacted during this step. Design time is dependent on engineering workload, job complexity and timeliness of customer decisions.

    3. Invoicing

    Any one-time charges (also known as "aid-to-construction fees") will be invoiced to you by mail or email if an address is provided.

    4. Construction

    Once payment is received, along with any necessary agreements, inspections and other required documents, the project will be released for construction. Please work with the assigned AES Ohio Project Manager for scheduling and coordination. Construction typically begins 3-4 weeks after payment and documentation is received.

    customer service rep

    Questions? Call the Construction Control Center

    Toll free 800-424-5578 or send us an email

    Staff available 8:00 AM - 5:00 PM Mon - Fri

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