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    Customer rights and responsibilities

    Couple in kitchen Customer rights and responsibilities

    AES Ohio created the Serving you brochure to provide you with helpful information about the services available for AES customers.

    Serving you

    As an AES Ohio customer, you have certain rights and responsibilities and the Serving you brochure aims to make sure that you are well informed. Topics discussed in the brochure include connection and disconnection of service, Ohio Electric Choice, paying your bill, contacting the PUCO, and much more.

    New customers receive a copy of the brochure when they start service with AES Ohio, but all customers can request a copy at any time. Please click the button below to download a copy of the current Serving You brochure or contact our customer service team.

    Brochure last updated: July 2021

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