Continuity of service (Rule No. 17)
1. The Company will endeavor to supply electricity continuously and without interruption, and under all reasonable and normal conditions of operation to maintain the range of voltage and frequency of electricity supplied. The Company shall not be liable to the Customer or anyone else for any damage, loss or injury or otherwise resulting from any failure to supply electricity, or for any interruption of the supply or for variations in voltage and frequency, phase reversal or single phasing of three phase service, when such failure, interruption or variation is due to any of the following causes: accidents and contingencies, short circuits, line or equipment failure, breakdowns, strikes, fires, floods, riots, cyclones, vandalism, explosion, acts of God or nature, acts or orders of The Public Utilities Commission of Ohio, acts or orders of any civil, judicial or military authorities, or any cause beyond the control of the Company.
2. The Company shall not be liable for any damage or loss which the Customer may sustain due to any interruptions of supply, variations in voltage or frequency, phase reversals or single phasing of three phase service resulting from the use or characteristics of electric equipment and/or appliances of the Customer or other Customers connected to Company facilities.
How to file a claim
Please note, if you feel you have suffered a loss related to:
- Tree trimming: Call 888-582-3213 (AES Ohio does not remove storm debris)
- Disconnecting/reconnecting service or energy programs: Call customer service at 800-433-8500