The power is off. How does the Smart Grid help me now?
Without smart meters, AES Ohio relies on its customers to report an outage so we have a complete picture of the extent of the problem. In the future, the AES Ohio smart meters will be able to detect problems and notify us of issues with your service. Once AES Ohio installs a smart meter in your home, we may already know you have an outage before you report it.
In addition to letting us know of a problem, Smart Grid technology will also help us diagnose the problem before sending a service crew to ensure the crew has the right equipment to fix the problem. Before Smart Grid, one crew would have to go out, inspect the problem, and radio for another crew to bring the right materials and supplies. This remote diagnosis significantly reduces both the time and cost for restoring power.
Sometimes when power goes out — for example, during a storm with numerous trees down — there are multiple problems on the distribution grid. Before Smart Grid, multiple outages like this could be difficult to diagnose. After fixing one problem, service crews could leave an area with multiple outages under the mistaken belief that power was back on for all customers.
When smart meters are in place, utility crews will be able to “ping” meters within an outage area to make sure that power has been restored for all customers. This facilitates more effective diagnosis and restoration of multiple outages.