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    Pay agreements

    couple paying bills Pay agreements

    Are you having problems paying your bill? We have pay agreement options available to help customers with past due balances.

     

    How it works for residential customers

    AES Ohio offers three types of pay agreements to help residential customers:

    • 1/9 pay agreement: We'll divide your past due balance in 9 equal payments, and add that to our estimate of your next 9 bills to calculate 9 equal monthly payments. Since we're estimating your monthly bill amount, it's possible that you may have a credit or balance remaining after your pay agreement is complete. This amount will be applied to the next bill following completion of your pay agreement.
    • 1/6 pay agreement: We'll divide your past due balance over your next 6 bills and add it to your regular monthly payments. Your balance will be paid upon completion of the pay agreement.
    • Winter heating plan: Available to AES Ohio customers for bills that include usage from November 1 through April 15. During this time, you may avoid disconnection by paying 1/3 of your balance due to AES Ohio each month. Upon completion of your winter heating plan, you can enter into another pay agreement to pay off your remaining balance.

    Who qualifies

    • AES Ohio residential customers with a past due balance.

    How to sign up

    customer services rep

    Questions? We're here to help!

    Automated system available 24/7

    Staff available 8:00 AM-5:00 PM Monday-Friday

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