SMS help

If you have questions about a text you receive from AES Ohio, we are here to help.

To send us an email or call us during regular business hours, see “Contact us” information below.

Message and data rates may apply. Frequency depends on account activity. For additional help, text HELP to 90694. Reply STOP to opt-out at any time. Please note, when you reply STOP, this will opt-out all text alerts to your mobile number, for all active service accounts.

To sign up for text alerts, please sign into My AES and update your preferences.

AES Ohio respects your privacy. Read our Privacy Policy to learn more. You must be 18 years or older to use this service.