How it works

  • Call AES Ohio's business customer services team Monday through Friday, between 8:00 AM and 5:00 PM
  • Please place your request at least three (3) business days in advance of your requested service change date


What you'll need

We'll need the following information to process your request:

  • Your Federal Tax ID number
  • Your AES Ohio account number (for disconnect and transfer requests)
  • Business location and contact information
  • Date(s) to change service



Moving FAQs for business

A new applicant for non-residential service may be required to make a cash deposit as a condition of obtaining service unless applicant’s creditworthiness is established in accordance with AES Ohio’s Rules and Regulations for Electric Service. The Company may require a cash deposit from an existing non-residential Customer when such Customer has been mailed two (2) consecutive disconnect notices or three (3) non-consecutive disconnect notices within the preceding twelve (12) months, or when service has been disconnected for nonpayment. If you are charged a security deposit as a condition of obtaining service, AES Ohio will mail additional information regarding how to establish credit worthiness or non-residential Customers can provide a surety bond in lieu of a security deposit.

In general, non-residential customer deposits are refunded when:

  • The non-residential customer closes their account with AES Ohio

  • Or, the customer has not had a delinquent bill out of the last twenty-four (24) consecutive bills

  • Or, the customer has not had more than six (6) non-consecutive delinquent bills out of the last thirty-six (36) consecutive bills

whichever occurs first.

We recommend placing your order at least three (3) business days in advance of your requested service change date. However, on many occasions we are able to accommodate service order requests right up to the date of your order due to our Advanced Metering Infrastructure (AMI).

Please see our construction process guidelines for more information.