How it works
- Call AES Ohio's business customer services team Monday through Friday, between 8:00 AM and 5:00 PM
- Please place your request at least three (3) business days in advance of your requested service change date
What you'll need
We'll need the following information to process your request:
- Your Federal Tax ID number
- Your AES Ohio account number (for disconnect and transfer requests)
- Business location and contact information
- Date(s) to change service
Moving FAQs for business
A new applicant for non-residential service may be required to make a cash deposit as a condition of obtaining service unless applicant’s creditworthiness is established in accordance with AES Ohio’s Rules and Regulations for Electric Service. The Company may require a cash deposit from an existing non-residential Customer when such Customer has been mailed two (2) consecutive disconnect notices or three (3) non-consecutive disconnect notices within the preceding twelve (12) months, or when service has been disconnected for nonpayment. If you are charged a security deposit as a condition of obtaining service, AES Ohio will mail additional information regarding how to establish credit worthiness or non-residential Customers can provide a surety bond in lieu of a security deposit.