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    Payment assistance

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    The following payment assistance changes have been put in place to help customers through the COVID-19 crisis:

    Customers enrolled in a Percentage of Income Payment Plan (PIPP) program will maintain eligibilty even if they fall behind during this time.

    See additional ways AES Ohio is helping customers: We're here for you.

    If you're having trouble paying your bill, one of these assistance programs could help you.

     

    Income-qualified programs

    The state of Ohio has programs available based on your household income and other eligibility requirements. For more information and to apply for the programs below, visit the Ohio Development Services Agency.

    Select a program below to read more details.

    Percentage of Income Payment Plan Plus (PIPP Plus)
    • The program allows participants to pay a percentage of their gross income toward their utility bills, instead of the total amount of current charges. The payment is based on a percentage of the household gross income.

    • Through PIPP Plus, if you heat with gas, you pay 6% of your monthly household gross income to your gas company and 6% to your electric company. If you heat with electricity, you pay 10% of your monthly household gross income.

    • Once you are enrolled in the program, you will see a PIPP Message and PIPP Summary on your bill.

    • Pay the Amount Due indicated in the PIPP Summary in full and on-time.

    • For every full, on-time payment you make, you will receive a credit toward your outstanding utility balance equal to 1/24 of the arrearage plus the accruing arrearage (if any).

    Learn more

    Graduate PIPP Plus
    • If you have been on PIPP Plus and your income now exceeds the program limits or you wish to leave the program, Graduate PIPP Plus may be able to help you transition and reduce your debt.

    Learn more

    Summer Crisis Program

    During summer months, you may be able to obtain assistance based on income guidelines and you must meet one of the two following requirements:

    • Your household must include a member who is at least 60 years old
      OR
    • Provide physician documentation of medical necessity.

    Learn more

    Home Energy Assistance Program (HEAP)
    • Federally funded program that provides eligible Ohioans assistance with their home energy bills. This one-time benefit is applied directly to the customer's utility bill or bulk fuel bill.

    • Ohioans with a household income at or below 175% of the federal poverty guidelines are eligible for the program.

    Learn more

    Home Energy Assistance Winter Crisis Program (HEAP Winter Crisis Program)
    • Helps income-eligible Ohioans that are threatened with disconnection, have been disconnected or have less than a 25% supply of bulk fuel in their tank maintain their utility service.

    • Program runs from November 1 through March 31.

    • Households must sign up for the PIPP Plus or another payment plan in order to receive emergency benefits.

    • Ohioans with a household income at or below 175% of the federal poverty guidelines are eligible for the program.

    Learn more

    Home Weatherization Assistance Program (HWAP)
    • Provides eligible Ohioans with assistance to improve the energy efficiency of their homes and reduce their energy costs.

    • Ohioans participating in the HWAP will receive a home inspection to identify the services necessary to improve their home's energy efficiency.

    • Priority is given to Ohioans who are older than age of 60, those with disabilities, those with children in the home, and households with a high energy usage and/or burden.

    • Ohioans with a household income at or below 200 percent of the federal poverty guidelines are eligible for the program.

    Learn more

    Options available to all customers

    Select a program below to read more details.

    Notify a friend or relative
    • You may arrange for a third party like a friend, relative, minister or organization, to be notified if your household faces loss of service. Both you and the designated third party will be sent notification.

    Contact AES Ohio

    Medical need
    • If a permanent member of your household receives care for a serious medical condition and you need help paying your energy bill, you may qualify for special assistance.

    • A licensed physician, physician assistant, clinical nurse specialist, certified nurse practitioner, certified nurse-midwife, or local board of health physician must certify the condition or the need for medical or life-supporting equipment to AES Ohio.

    • We can defer payment for 30-90 days per household, per year.

    Call us at 800-433-8500

    Gift of Power
    • The 2021 Gift of Power application period begins January 19 and lasts through April 16. The Salvation Army is now accepting calls at 937-528-5120 to schedule an interview.

    customer service rep

    Questions? We're here to help!

    800-433-8500

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    Staff available 8:00 AM-5:00 PM Monday-Friday

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