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    Start residential services

    People moving home
    Welcome home

    We're here to help you get connected.

    Let us help you request new AES Ohio service.

    How it Works

    Never had an account with AES Ohio? Learn how to start service at your new home by following the instructions below. Call AES Ohio’s customer service center at 800-433-8500 Monday through Friday, between 8:00 AM and 5:00 PM.

    Please place your request at least three business days in advance of your requested service change date.

    What You’ll Need

    We will need the following information to process your request:

    • Name and date of birth
    • Address you are moving to
    • Phone number
    • Driver’s license number, passport or other form of valid ID
    • Social security number (needed for credit check)

    Residential moving FAQs 

    Can I place my start service request online?

    We’re sorry, AES Ohio is not able to process start service requests for new customers online. Establishing service for the first time requires us to verify your identity, so calling is the most efficient way for AES Ohio to get you connected.

    How far in advance should I place my moving service request?

    We recommend placing your service request at least 3 business days before you would like to start, stop or transfer service.

    Why does AES Ohio need to run a credit check?

    We need this information to determine if a security deposit or guarantor is needed on your account. By setting up your service, AES Ohio is giving you a line of credit, because you receive your service before you pay for the electricity. Just as you would have to update a loan application each time you apply for credit, we also need to update your information each time you apply for service, since it requires extending credit.

    Will I have to pay a security deposit?

    A refundable deposit may be required if you are starting or transferring service, depending on your AES Ohio payment history and historical energy usage at the new address. Learn more.

    Can a security deposit be waived?

    The deposit can be waived if there is a guarantor on the account or with a letter of credit from another utility company for new residential applicants. Learn more.

    I'm building a new home. How can I have service installed at a new location where service is not currently available

    Please visit our Construction Center for more information.

    Transfer service

    Moving to a new home? Transferring service to another address is quick and easy.

    new service

    Stop service

    Moving out of the area? Stop your service online in three simple steps.

    customer services rep

    Questions? We're here to help!

    Staff available 8:00 AM-5:00 PM Monday- Friday

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    Reproduction in whole or in part in any form or medium without the express written permission of The AES Corporation is prohibited. AES and the AES logo are trademarks of The AES Corporation. 

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