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    Security deposit

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    Security deposit information

    A refundable deposit may be required to establish AES Ohio service.


    Sometimes we have to ask for a security deposit to ensure that unpaid bills do not become a burden for all customers. The deposit is usually a little more than the average monthly bill.

    Who pays a security deposit?

    A security deposit may be required if you have never had AES Ohio service.

    Current customers may also be assessed a security deposit if they:

    • Have a past due balance and do not make full payment or enter into a pay agreement to bring their account to good standing.

    • Have been disconnected for nonpayment, fraud, meter tampering or unauthorized reconnection.

    When will I get it back?

    If you maintain a good payment record for one year (for residential customers) or two years (for business customers), the full deposit amount plus interest will be credited to your account. The customer of record is responsible for paying the AES Ohio bill.

    Can it be waived?

    The deposit can be waived in one of three ways:

    1. Guarantor
    2. PIPP
    3. Letter of credit from another utility company for new residential applicants only; letters of credit cannot be used to waive a deposit for business customers. Letter of credit requirements:
    • Must be on the service provider’s letterhead.
    • Must include the account open and close dates.
    • Must include the number of late payments during the last 12 months of service. (If none, write “zero”)
    • Must include the number of disconnection notices during the last 12 months of service. (If none, write “zero”)
    • Must include the number of disconnections due to non-payment during the last 12 months of service. (If none, write “zero”)
    • Must include the number of return payments during the last 12 months of service. (If none, write “zero”)


    Past due balances must be paid

    Customers must pay any past due balances from current or previous addresses before re-establishing AES Ohio service at a new location.

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    800-253-5801 for business customers.

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    Reproduction in whole or in part in any form or medium without the express written permission of The AES Corporation is prohibited. AES and the AES logo are trademarks of The AES Corporation. 

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