Start service

Never had an account with AES Ohio? Learn how to start service at your new home.

Transfer service

Moving to a new home? Transferring service to another address is quick and easy.

new service

Stop service

Moving out of the area? Stop your service online in three simple steps.


Residential moving FAQs

If you already have an AES Ohio account, get started by signing into MyAES Ohio or providing your account number and zip code. To complete the online moving request form, we will just need the information related to your transfer or stop service request, no personal information is required at this time:

  • Your new address
  • Dates to start/stop service
  • Mailing address
  • Phone number and email address
  • Billing preferences

If you are establishing an account for the first time, we will need some personal information to verify your identity and set up your account. Learn more 

We recommend placing your service request at least 3 business days before you would like to start, stop or transfer service.

We will make every effort to process your transfer or stop service request automatically while you are online. If we cannot process your order automatically, don’t worry. Your order will be delivered to our Customer Solutions Center for processing within 3 business days. You will receive an email confirmation when your order is processed, or instructions to please call to complete your order if additional information is required.

There are a variety of reasons why we cannot process a service change request online, including having a past due balance, inaccessible meter, or miscellaneous charges, among others. If you receive a notification that your account is not eligible to process a moving order online, please call us at 800-433-8500 to speak with a representative who can answer your questions and work with you to complete your request.

A refundable deposit may be required if you are starting or transferring service, depending on your AES Ohio payment history and historical energy usage at the new address. Learn more